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In the prompt that comes up, start typing the full name of the mailbox you wish to open, not the email name. In the menu that appears, select “Add shared folder.” When you are signed in to the Office 365 OWA, in the folder menu on the left right-click on the Folder drop down button. If you need to access a shared mailbox and wish to do so through the Office 365 Outlook Web App (OWA) rather than your desktop/laptop Outlook client, you can access this shared mailbox in several ways:Īdded to your personal mailbox, Through your personal mailbox, or Directly with a specific URL

How To: Access a shared Office 365 mailbox in OWA You will need to have full access rights to the mailbox in order to show it in Outlook on the Web's folder pane.Solution home Services Email - Office 365 How To Access an Office 365 Shared Mailbox in OWA

If you need it occasionally or prefer to keep the shared mailbox separate from your mailbox, use the second method and open it in a new browser tab. Which way is better? If you want or need the mailbox always in the folder list, use the first method to add the shared folder. The shared mailbox will be listed at the end of the folder list. If the correct account doesn't come up as you begin typing, click Search directory button.